Integrate AWS SNS to CloudOps

This guide explains how to register a CloudWatch Alarm (via SNS) webhook source in CloudOps so that CloudWatch alarms forwarded through an SNS topic are ingested as CloudOps events.

Prerequisites

Before integrating, make sure you have:

Permission to create SNS Topics and CloudWatch Alarms in the AWS console.
Access to the CloudOps console with permission to register webhooks under your tenant.

You will configure the AWS side after this registration, using the webhook URL CloudOps issues here. See Alert Webhook setup on AWS SNS.

Register the AWS SNS webhook source

Open Webhook Management

In the CloudOps console, go to [Plugin & Integration Hub > Webhook Management] and click [+ Create Webhook] in the top right.

Step 1 — Select the source plugin

The Create Webhook wizard opens at Step 1: Source Plugin. Select CloudWatch Alarm (via SNS) as the source plugin, then click [Next].

Step 2 — Enter basic information

Name — give this webhook a name (English letters, numbers, hyphens or underscores, 3–64 characters). For example, aws-sns-prod-alarm-feed.
Description — optional, up to 256 characters.

Click [Next] to proceed.

Step 3 — Schema Mapping

Payload Schema Mapping will be provided in a later phase. Click [Skip & Next] to continue.

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Events received before mapping is configured are stored as unmapped and become available for routing once payload schema mapping is enabled.

Step 4 — Copy the Webhook URL

On the Complete step, CloudOps shows the Webhook URL issued for this source. Click [Copy] next to the URL — this is the value you will paste into the SNS Subscription endpoint in the Alert Webhook setup guide.

The webhook is created in the Active state and starts accepting events immediately.

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Treat the webhook URL like a credential — anyone with the URL can post events under this source. If exposed, delete this webhook from the list and create a new one to rotate the URL.

Click [Done] to finish the wizard.

Where received events appear

Once the sending side is wired up, incoming events land on the Ticket Board with Source set to Alert. Track and resolve them there.

To confirm delivery before real traffic arrives, open the webhook from Webhook Management and use [Send Test Event]. Its Quick Stat panel also shows the last 24 hours of Requests, OK, Unmapped, Failed, and Rejected counts.

Next step

Continue with the AWS-side setup so that alerts actually fire into the webhook URL you just obtained:

Alert Webhook on AWS SNS